Messagegtw probe - creates an event on every alarm

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Article ID: 220629

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

After setting up the messagegtw probe (creating a queue and NAS AO webhook), I am unable to filter alarms that are to be sent to an external system. Every alarm in queue seems to be forwarded. Is there a method to control what is being forwarded through the messagegtw probe?

Cause

This is working as designed.

Unlike other gateway probes, messagegtw sends an event on every alarm and does not suppress like other gateway probes.
example: In uim the nas probe only shows 1 alarm with the count increasing on every alarm for the same event. Spectrumgtw, sdgtw only get the case count increasing and do not get new events. Messagegtw sends an event on every alarm which can cause thousands of unwanted alerts being created.

Environment

Release : 20.3

Component : UIM - MESSAGEGTW

Resolution

Defect DE484184 is closed to a user story and feature tracker.

User story US761926

Feature tracker F115311

Please contact your Broadcom account rep to discuss your issue with the product owner to get this behavior changed to match the other gateway probes.