SystemEdge service is not starting

Products

• CA Application Performance Management SaaS

Issue/Introduction

Installed 21.4 and 21.6 version of APMIA successfully. But when starting SystemEdge, shows the below error. Using 64 bit Windows Server 2016.

In the error log getting 

[ERROR] [IntroscopeAgent.SnmpCollector] SNMP Agent is not responding, check if CA SystemEDGE or alternate agent is up and running!

Which we are not able to troubleshoot.

Facing same issue in more than 10 servers. 

Environment

• Release: SAAS

Cause

• Missing msvcr100.dll in the server

Resolution

• Installed patch “Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update"
• Restarted the SystemEdge using services.msc with success.
• Tested the same steps for the other servers as well and it solved the issue.