SystemEdge service is not starting

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Article ID: 220611

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

Installed 21.4 and 21.6 version of APMIA successfully. But when starting SystemEdge, shows the below error. Using 64 bit Windows Server 2016.


In the error log getting 

[ERROR] [IntroscopeAgent.SnmpCollector] SNMP Agent is not responding, check if CA SystemEDGE or alternate agent is up and running!

Which we are not able to troubleshoot.

Facing same issue in more than 10 servers. 

Cause

Missing msvcr100.dll in the server

Environment

Release : SAAS

Component :

Resolution

Installed patch “Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package MFC Security Update" and restarted the SystemEdge using services.msc with success.

Tested same in other servers as well and seems it solved the issue.