Error: Cannot load modules/mod_bw.so into server when upgrade Manager.

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Article ID: 220598

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Upgrading Symantec Endpoint Protection Manager (SEPM) to 14.3 RU1 and later fails with following syntax error.

2021-07-27 17:31:12.096 THREAD 30 WARNING: SemServiceManager> installApacheServiceOnce>> Installing Apache service... Current time = Tue Jul 27 17:31:12 JST 2021
2021-07-27 17:31:12.111 THREAD 30 INFO: SemServiceManager> installApacheServiceOnce>> inputParameters = [C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\bin\httpd.exe, -k, install, -n, "semwebsrv", -f, "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\conf\httpd.conf", -d, "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\apache\.", -D, WIN64OS]
2021-07-27 17:31:12.580 THREAD 30 INFO: httpd.exe: Syntax error on line 868 of C:/Program Files (x86)/Symantec/Symantec Endpoint Protection Manager/apache/conf/httpd.conf: Syntax error on line 22 of C:/Program Files (x86)/Symantec/Symantec Endpoint Protection Manager/apache/conf/bw/bw.conf: Cannot load modules/mod_bw.so into server: \x8ew\x92\xe8\x82\xb3\x82\xea\x82\xbd\x83\x82\x83W\x83\x85\x81[\x83\x8b\x82\xaa\x8c\xa9\x82\xc2\x82\xa9\x82\xe8\x82\xdc\x82\xb9\x82\xf1\x81B  Installing the 'semwebsrv' serviceThe 'semwebsrv' service is successfully installed.Testing httpd.conf....Errors reported here must be corrected before the service can be started.
2021-07-27 17:31:12.580 THREAD 30 INFO: SemServiceManager> installApacheServiceOnce>> returnCode = 1
2021-07-27 17:31:12.580 THREAD 30 WARNING: SemServiceManager> installApacheServiceOnce>> Apache Service installation failed. Process return code ['0' means success] = 1

Environment

Upgrading SEPM (bandwidth control is enabled) to 14.3 RU1 and later

Resolution

This is by-design. Run following step to work around the issue.

Work around:

1. Open <SEPM install folder>\apache\conf\bw\bw.conf by text editor.
2. Add # in line 22 then save.

[Before]
LoadModule bw_module modules/mod_bw.so

[After]
#LoadModule bw_module modules/mod_bw.so

3. Run <SEPM install folder>\bin\upgrade.bat and complete Management Server Upgrade wizard.

Additional Information

ESCRT-7599

Attachments