Issue with VIP token for transactions after service end date change

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Article ID: 220573

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Updated On:

Products

VIP Service

Issue/Introduction

Unable to perform any transactions after the VIP 'service end date' is updated.

Cause

The maximum Service End Date value is currently 2037. Any date beyond this will cause transactions issues within VIP. 

Environment

VIP Services

Resolution

The VIP provisioning team should adjust the Service End Date to max 2037. Please reach out to the Support team which can work with the Provisioning team to make the necessary changes.

Note: This issue is scheduled to be resolved during the October 2021 VIP Service update.