Alerts on devices for Data Collector Dropped Poll Request

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Article ID: 220572

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

After changing the SNMP Timeouts/Retries as well as the maxrequestsize, we are still receiving the Data Collector Dropped Poll Request events

Cause

The devices in question had too many polled items to be able to poll within the default 5 min poll time.

Environment

All supported releases

Resolution

There are two further items you can try to allow the device to poll fully:

1. Alter the Metric Families assigned to the device to only associate the ones that you need the data from.

2. Increase the poll frequency higher than the default 5 min to allow more time to poll the device.