"Unexpected server error" in 14.3 RU2 SEPM when Upload quarantined files from clients is enabled

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Article ID: 220566

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Updated On:

Products

Endpoint Protection

Issue/Introduction

After enabling "Upload quarantined files from the clients." setting in SEPM Domain settings, "Unexpected server error" messages may be present in the SEPM admin page or Server Activity logs.  The error messages start after a client has quarantined a file with an & in the name and/or path.

The following errors may also been seen in the logs below.

std-out-#.log

YYYY-MM-DD HH:MM:SS.XXX THREAD 41 SEVERE: [Fatal Error] :1:96: The entity name must immediately follow the '&' in the entity reference.

 

scm-server-#.log

YYYY-MM-DD HH:MM:SS.XXX THREAD 41 SEVERE:  in: com.sygate.scm.server.task.IISCacheTask
com.sygate.scm.common.configobject.ValidationException: CommandParameter: invalid content!
 at com.sygate.scm.common.configobject.schema.CommandParameter.exportToElement(CommandParameter.java:194)
 at com.sygate.scm.common.configobject.schema.Command.exportToElement(Command.java:552)
 at com.sygate.scm.common.configobject.AbstractSchema.getDocument(AbstractSchema.java:69)
 at com.sygate.scm.common.configobject.AbstractSchema.writeXML(AbstractSchema.java:77)
 at com.sygate.scm.server.task.IISCacheTask.publishCommand(IISCacheTask.java:1573)
 at com.sygate.scm.server.task.IISCacheTask.updateCommandCache(IISCacheTask.java:1326)
 at com.sygate.scm.server.task.IISCacheTask.execute(IISCacheTask.java:386)
 at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:45)
 at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
 at java.base/java.util.TimerThread.run(Timer.java:506)

Cause

An & (ampersand) in the name and/or path of quarantined file.

Environment

14.3 RU2

Resolution

This issue is currently under review.  This article will be updated as new information becomes available.

Additional Information

ESCRT-7594