15.8 package failing on RHEL server that had a previous version

Products

• Data Loss Prevention Core Package

Issue/Introduction

When installing on RHEL, you experienced an issue where not all 7 RPMs will install. 

The failed RPM showed the message "nothing to do" when attempting to remove the RPM was invalid. 

Environment

Release : 15.5

Component :

Cause

The RPM database may be holding on to the two detection server rpm packages for 15.5 and 15.8. They cannot be deleted because the CleanUp file didn’t exist in the Symantec directory structure.

 

Resolution

The RPM database was holding on to the two detection server rpm packages for 15.5 and 15.8. They may not delete because CleanUp file didn’t exist in the Symantec directory structure.

 

The following cmds can be used to identify the packages and then ultimately remove them and proceed with the normal install process. Everything installed correctly after that.

 

Find package that is being stubborn and remove from rpm DB

rpm -e --justdb symantec-dlp-15-8-00000-detection-server.x86_64

 

proceed with normal installation