Reset EiamAdmin Password used by ITPAM
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Reset EiamAdmin Password used by ITPAM


Article ID: 220550


Updated On:


CA Process Automation Base


We recently changed the password for EEM's eiamadmin user. Now we cannot log into the ITPAM user interface and get errors in the c2o.log that look like the following:

ERROR Exception while trying to retrieve EEM user
com.optinuity.c2o.util.C2OException: EE_NOTALLOWED Operation not allowed


How do we reset the EiamAdmin user's password used by ITPAM? 



Release : 4.3

Component : ITPAM



To reset the EiamAdmin user password used by ITPAM, you will need to go through the installation process again. There are a few notable moments, noted below, during the installation process to help resolve this issue:

  • The installation will detect existing settings. Most of the prompts throughout the installation will not need to be changed.
  • When prompted for the "Destination directory", make sure it is pointing to the directory where ITPAM is currently installed (ex: C:\Program Files\CA\PAM). 
  • Be sure to select "Configure existing installation" when prompted with "Do you want to Reinstall or configure existing Installations?"
  • In the screen for "Embedded Entitlements Manager (EEM) Security Settings screen:
    • Check the checkbox for "Register Application with CA EEM"
    • Click the "Register" button. 
    • In the "Verify EEM settings", provide the eiamadmin username and it's current password.
    • Click "Okay" and click "Yes" when prompted with "Application already exists. Do you want to upgrade it?"
    • Give it a moment and wait for the dialog box showing the message "Upgrade not required." and then click the "OK" button. 
    • Click the "Test EEM Settings" button. 
    • When the "Verify EEM settings" window appears, this type provide the credentials that you typically use to log into the ITPAM user interface. This will typically return:
      • Connect = OK
      • User provided belongs to User Group = OK
      • User is an Admin - Yes
      • Click the "OK" button if the above results are given.
    • Click Next
    • In the "Additional Jars for Installation" window, check the checkbox for any jar files that are listed. 
    • After the installation is complete, start the "CA Process Automation Orchestrator" service. 
    • Wait for the service to start. 
    • Verify that you can now log into the ITPAM user interface.



Additional Information

Please note:

  1. Any Cumulative or hotfix Patches will need to be reapplied after doing a reinstall to re-registering the EEM Application.=
  2. Clustered Nodes will need to be reinstalled after reapplying patches to node 2.  Settings will eventually be mirrored but there is a delay.  A reinstall will implement the changes immediately.