Acknowledged Alarms do not reappear in the Operator Console

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Article ID: 220545

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Updated On:

Products

DX Infrastructure Management CA Unified Infrastructure Management for z Systems CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES

Issue/Introduction

If we acknowledge and alarm in Operator Console, the alarm does not re-appear even if the alarm is triggered again.

If we check in Infrastructure Manager the alarm has re-appeared the next time it triggers.

This presents a problem as often users acknowledge an alarm and wait to see if re-appears to check if it is a spurious alarm.

Environment

Release : 20.3

Component : UIM OPERATOR CONSOLE - ALARM VIEWER

Resolution

Redeployment of the following packages:

1. ump_operatorconsole-2.1.0-HF3

2. wasp_alarmviewer_api-2.1.7-HF2