UNIX/Linux agent generates Core dump and empty STS files owned by root

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Article ID: 220530

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

File Transfers on Linux and UNIX agents (Solaris, HP/UX, etc...) sometimes have one or more of the following symptoms:

1) zero-byte *.sts files are generated in the out directory of the agent

2) core-dump files are generated on the system

3) error-messages in the job Report of JOBF-objects:

eg . "Invalid 'open()' call, file name '/var/opt/automic/Agent/out/FTCMALPKF.sts'. Error code: ('13' - 'Permission denied')"

4) sporadically generate Core dumps and empty sts files (root owner) during file transfer.

Cause

Code bug.

Environment

Release : 12.2.x, 12.3.x

Component : AUTOMATION ENGINE

Resolution

Restarting the File Transfer task should work as a workaround most of the time. 
If not, the .sts file can be deleted and the transfer restarted, or the owner for the .sts file can be updated to the user being used in jobf login object

Fixed in :

Linux/UNIX Agent 21.0.0 (release date TBD)

Linux/UNIX Agent 12.3.6 (available)

Linux/UNIX Agent 12.2.9 (available)