EEM Uninstall does not work

book

Article ID: 220519

calendar_today

Updated On:

Products

CA Spectrum

Issue/Introduction

We have changed the EEM User account and we need to uninstall and reinstall EEM in order for the new EEM Install user to work.

When we tried to uninstall EEM using the method in the docs

 

Navigate to the EiamHome\Uninstall Location and then run eiamuninstall

 

However this does not work, how can we remove EEM manually?

Environment

Release : 20.2

Component : CA Embedded Entitlements Manager

Resolution

You can uninstall EEM manually using

/eem/Directory/dxserver/uninstall/dxuninst.sh

However this will not uninstall iTechnology which if not uninstalled will provide an error when you try to install a new EEM instance.

To uninstall iTechnology after dxuninst.sh please run gw_remove.sh from $IGW_LOC