Using batch FTP or SFTP to upload doc to Broadcom cases

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Article ID: 220518

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Updated On:

Products

CA MIM Data Sharing (MII) CA MIM Resource Sharing (MIM) CA MIM Message Sharing (MIC) CA MIM Tape Sharing (MIA) CA NetMaster Network Management for TCP/IP CA NetMaster File Transfer Management CA NetMaster Network Automation CA NetMaster Network Management for SNA

Issue/Introduction

What are the upload methods that Broadcom works with ? So I can transfer I file(or dump) directly from mainframe to Broadcom.
We need to use secure FTP on some systems as regular FTP no longer works.

Environment

Release : 12.5

Component : MIM

Applies to all mainframe products

Resolution

This document has the basics for opening a case, along with section 3.5.4 on sending doc to the case via FTP or SFTP 
https://docs.broadcom.com/doc/working-with-ca-support

It basically says to use port 22 for SFTP or port 21 for FTP, which is standard.

It includes a link to what you really need, which is the Broadcom Case FTP Help Document
https://support.broadcom.com/external/content/release-announcements/Case-FTP-Help-Document/7839#faq4c

When you scroll down, there is a section  
FAQs About Transferring Files Without Using the Broadcom Support Portal

and another section with JCL examples titled
How do I transfer files to or from a mainframe securely?

That last section also includes the z/OS configuration needed for SSL, including the certificate you need from us to run it.
It also includes JCL examples for uploading and downloading the doc.