Installer hangs on Windows 2012 R2 servers

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Article ID: 220483

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When attempting installations of the AutoSys Client and Agent from the DVD0000000002861 iso, only the Client is installed.

The Agent component installation fails with return code of "-1".

OpenJDK8U-jdk_x64_windows_hotspot_8u282b08 was installed on the server prior to installation and is still installed.

Cause

It appears to be a bug in the installer when an existed Java is selected during the installation.

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

There are two workarounds:

1. Install the Client and Agent using bundled Java.

2. Install the Client and Agent using existed Java.

When the agent installation fails, in C:\Program Files\CA\WorkloadAutomationAE\autosys\AgentSilentInstall.WA_AGENT.properties, change the following lines:

JVM_DOT=C:\\Program Files\\AdoptOpenJDK\\jdk-8.0.282.8-hotspot\\jre
JVM_PATH=C:\\Program Files\\AdoptOpenJDK\\jdk-8.0.282.8-hotspot\\bin\\java.exe

to 

JVM_DOT=C:\\Program Files\\CA\\WorkloadAutomationAE\\JRE_WA
JVM_PATH=C:\\Program Files\\CA\\WorkloadAutomationAE\\JRE_WA\\bin\\java.exe

Note: JRE_WA is a symbolic link to C:\\Program Files\\AdoptOpenJDK\\jdk-8.0.282.8-hotspot\\jre.

Run the following command to complete the agent installation:

D:\\modules\Agent\setup.exe -i SILENT -f "C:\Program Files\CA\WorkloadAutomationAE\autosys\AgentSilentInstall.WA_AGENT.properties"