WCC R12 Install Fails on Windows when iso is mounted with Prismo

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Article ID: 220478

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

When the R12 iso is mounted on Windows with Prismo, the installation fails with the following error...

2021-06-30 14:53:21,213 [Thread-144] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = WAAE      
2021-06-30 14:53:21,213 [Thread-144] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = CA-WorkloadControlCenter
2021-06-30 14:53:21,213 [Thread-144] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = C3SSA     

I also see a note about upgrade failure with error reading something from the stream:
2021-06-30 14:55:24,290 [installer] INFO  com.ca.wla.ae.installer.mm.action.ssa.InstallSSA - SSA already exists. Upgradig SSA 
2021-06-30 14:55:24,290 [installer] INFO  com.ca.wla.ae.installer.mm.action.ssa.InstallSSA - Install Command:  msiexec -i "D:\software\R12.0.0.1\DVDWIN0000000121.iso\modules\SSA\CASockAdapterSetupWin32NoEtpki.msi" /qn /norestart REINSTALL=ALL REINSTALLMODE=vemus
2021-06-30 14:55:24,575 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream = T h e   s y s t e m   c a n n o t   o p e n   t h e   d e v i c e   o r   f i l e   s p e c i f i e d . 
2021-06-30 14:55:24,575 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream =  
2021-06-30 14:55:24,590 [installer] INFO  com.ca.wla.ae.installer.util.CommandUtil - Read output stream =  
2021-06-30 14:55:24,591 [installer] DEBUG com.ca.wla.ae.installer.util.CommandUtil - RetVal =110
2021-06-30 14:55:24,591 [installer] INFO  com.ca.wla.ae.installer.mm.action.ssa.InstallSSA - Return code : 110
2021-06-30 14:55:24,591 [installer] ERROR com.ca.wla.ae.installer.mm.action.ssa.InstallSSA - SSA installation failed with exit code: 
2021-06-30 14:55:24,591 [installer] ERROR com.ca.wla.ae.installer.logger.LogHelper - FatalException : E_AE_SSA_INSTALL_FAILURE [CAUAJM_E_101100] The SSA installation has failed. For more information, refer to the SSAInstall.log file under the TEMP directory.

Environment

Release : 12.0

O/S: Windows

Component : CA Workload Automation AE (AutoSys)

Resolution

Extract the iso locally using a tool such as 7zip and run the install from there.