Can't install SOI Reports due to existing installed being detected

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Article ID: 220466

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I'm in the middle of the change to install reports for SOI in the CABI server; when I try to install the package it just sends the next information:

CA Service Operations Insight - Reports cannot be installed at this time, it appears that existing CA Service Operations Insight - Reports version 4.2.2.0 is already installed

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Reports

Resolution

We had to do 2 things to resolved the issue.

 

1) Edit hidden file C:\Program Files\Zero G Registry\.com.zerog.registry.xml

 

Removed all entries referencing SOI Reports...

In Products section, remove

<product name="CA Service Operations Insight - Reports" id="d048165f-1f08-11b2-a4e5-f7237068e102" upgrade_id="d048165f-1f08-11b2-a4e5-f7237068e102" version="4.2.0.0" copyright="2017" info_url="http://www.ca.com/us/business-service-management.aspx" support_url="https://support.ca.com" location="D:\Smile\CA\SOI" last_modified="2018-04-12 04:30:13">
  <![CDATA[CA Service Operations Insight - Reports]]>
   <vendor name="CA, Inc." id="7f1ebb3c-1ec7-11b2-8037-c0d9e9f9d7a6" home_page="http://www.ca.com" email=""/>
   <feature short_name="Reports" name="Reports" last_modified="2018-04-12 04:30:13">
   <![CDATA[CA Service Operations Insight - Reports ]]>
    <component ref_id="da701c92-1f08-11b2-a401-f7237068e102" version="4.2.0.0" location="D:\Smile\CA\SOI\Reports\_uninstaller\Uninstall SOI-Reports.exe"/>
    <component ref_id="5a899d56-1f05-11b2-a4c8-f7fd4f47213c" version="4.2.0.0" location="D:\Smile\CA\SOI\jre"/>
    <component ref_id="d9a94ed5-1f08-11b2-a561-f7237068e102" version="4.2.0.0" location="D:\Smile\CA\SOI\Reports\deploy\cleanup.txt"/>
   </feature>
  </product>
  <product name="CA Service Operations Insight - Reports" id="d048165f-1f08-11b2-a4e5-f7237068e102" upgrade_id="d048165f-1f08-11b2-a4e5-f7237068e102" version="4.2.2.0" copyright="2017" info_url="" support_url="https://support.ca.com" location="NULL" last_modified="2020-12-28 02:12:55">
  <![CDATA[CA Service Operations Insight - Reports]]>
   <vendor name="CA, Inc." id="7f1ebb3c-1ec7-11b2-8037-c0d9e9f9d7a6" home_page="http://www.ca.com" email=""/>
   <feature short_name="Reports" name="Reports" last_modified="2020-12-28 02:12:55">
   <![CDATA[CA Service Operations Insight - Reports ]]>
    <component ref_id="da701c92-1f08-11b2-a401-f7237068e102" version="4.2.0.0" location="C:\Users\ugasmarb\AppData\Local\Temp\I1609143098\Windows\NULL\Reports\_uninstaller\Uninstall SOI-Reports.exe"/>
    <component ref_id="d9a94ed5-1f08-11b2-a561-f7237068e102" version="4.2.0.0" location="C:\Users\ugasmarb\AppData\Local\Temp\I1609143098\Windows\NULL\Reports\soi_roles_201504121522.zip"/>
    <component ref_id="5a899d56-1f05-11b2-a4c8-f7fd4f47213c" version="4.2.0.0" location=""/>
   </feature>
  </product>

 

In Components section, remove 

<component id="da701c92-1f08-11b2-a401-f7237068e102" version="4.2.0.0" name="InstallAnywhere Uninstall Component" location="D:\Smile\CA\SOI\Reports\_uninstaller\Uninstall SOI-Reports.exe" vendor="CA, Inc."/>

<component id="d9a94ed5-1f08-11b2-a561-f7237068e102" version="4.2.0.0" name="Reports" location="C:\Users\xxxx\AppData\Local\Temp\I1609143098\Windows\NULL\Reports\soi_roles_201504121522.zip" vendor="CA, Inc."/>

<component id="da701c92-1f08-11b2-a401-f7237068e102" version="4.2.0.0" name="InstallAnywhere Uninstall Component" location="C:\Users\xxxx\AppData\Local\Temp\I1609143098\Windows\NULL\Reports\_uninstaller\Uninstall SOI-Reports.exe" vendor="CA, Inc."/>

<component id="d9a94ed5-1f08-11b2-a561-f7237068e102" version="4.2.0.0" name="Reports" location="D:\Smile\CA\SOI\Reports\deploy\cleanup.txt" vendor="CA, Inc."/>

<component id="5a899d56-1f05-11b2-a4c8-f7fd4f47213c" version="4.2.0.0" name="InstallAnywhere VM Component" location="D:\Smile\CA\SOI\jre" vendor="CA, Inc."/>

<component id="5a899d56-1f05-11b2-a4c8-f7fd4f47213c" version="4.2.0.0" name="InstallAnywhere VM Component" location="" vendor="CA, Inc."/>

 

2) Ran regedit and remove this key

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CA Service Operations Insight - Reports