Clarity SFTP folder access

Products

• Clarity PPM SaaS

Issue/Introduction

When I create a new SFTP folder named "UserAudit" and the owner looks different than the other ones. When I execute a process in Clarity it gives me the permissions error. (This did not happen in DEV).

Environment

Release : 15.9.2

Component : CLARITY PPM SAAS OPERATIONS

Resolution

This is working as expected. When a Clarity process creates the file, a script will take care of updating the SaaS FTP folder/file permissions.

- When a file/folder is created with SaaS SFTP account using FTP client the file/folder is created with 65534 as a group.

- Since the Clarity process creates the file and can manage files with 1010 as group and owner, we have a script which changes the owner from 65534 to 1010.

- Please note, initially you may find the permissions error in Clarity, however after the script runs to update the file/folder permissions, the Clarity process should not throw a permissions error.