Clarity SFTP folder access - process throws permissions error

Products

• Clarity PPM SaaS

Issue/Introduction

When you create a new SFTP folder named "UserAudit", the owner looks different than the other ones. When you execute a process in Clarity it gives you a permissions error. (This does not happen in DEV).

Environment

Release : 15.9.2

Resolution

This is working as expected. When a Clarity process creates the file, a script will take care of updating the SaaS FTP folder/file permissions.

• When a file/folder is created with SaaS SFTP account using FTP client the file/folder is created with 65534 as a group.
• Since the Clarity process creates the file and can manage files with 1010 as group and owner, we have a script which changes the owner from 65534 to 1010.
• Note, initially you may find the permissions error in Clarity, however after the script runs to update the file/folder permissions, the Clarity process should not throw a permissions error.