Top most used personalized responses count

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Article ID: 220459

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Need your help in getting top most used personalized responses count.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

Currently there is no feature that captures the Personalized Reponses on the SDM application 

As a workaround, create a unique/coded Responses which can be captured in Activity log (description) that can be used for the future reference within the ticket which can be queried to fulfill the requirements.

If not then, This can be raised as an enhancement on the Product community URL for future considerations based on the relevance and priority ratings on the thread.

Link: https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=e2cd3188-49bc-4f38-88f1-74260f56fa66

Additional Information

Below are some documentation found to start creating the Personalized Response

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/ticket-management/personalized-response.html

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-ca-service-desk-manager/establishing-support-structure/setting-up-your-ca-sdm-system/create-personal-responses.html