Need your help in getting top most used personalized responses count.
Release : 17.3
Component : SERVICE DESK MANAGER
Currently there is no feature that captures the Personalized Reponses on the SDM application
As a workaround, create a unique/coded Responses which can be captured in Activity log (description) that can be used for the future reference within the ticket which can be queried to fulfill the requirements.
If not then, This can be raised as an enhancement on the Product community URL for future considerations based on the relevance and priority ratings on the thread.
Below are some documentation found to start creating the Personalized Response