VIP Services Error Reason Code 4E01 Service Internal Error

Products

• VIP Service

Issue/Introduction

Transactions begin failing with error:

ReasonCode>4E01</ReasonCode>
<StatusMessage>Service Internal Error</StatusMessage>

Cause

Changes made to the VIP account settings or changes made to the application making the request.

Resolution

The service-end date of a VIP account cannot be extended by an unusual amount of time. If account adjustments were recently made, contact VIP customer support to shorten that date to no more than 10 years out. 

If changes were made to your VIP application servers, ensure the request is getting through to VIP Services without being obscured by a proxy.