Running the Symantec Installation Manager failed with error "Symantec Installation Manager has encountered a fatal exception and cannot continue. Please see the log file for more information"

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Article ID: 220451

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Updated On:

Products

Client Management Suite

Issue/Introduction

When running Symantec Installation Manager, it fails with the error:

Cause

By checking the logs,  we found 'Access to the path 'C:\PROGRA~1\Altiris\Symantec Installation Manager\Licenses\' was denied'

  • c:\Users\useridusedduringinstall\AppData\Local\Temp\SIM Logs\a.log 

when checking the Altiris folder it shows the warning 'You don't currently have permission to access this folder'

Environment

Release : 8.6

 

Resolution

Grant the required permissions to the Altiris folder in Program files:

  • Administrator: Full Control
  • System: Full Control
  • Authenticated Users: Read

 

Additional Information

220428

While trying to upgrade to 8.6 RU1, SIM fails with "Symantec Installation Manager has encountered a fatal exception and cannot continue"

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