HTTP 403 Forbidden when going through LB
Article ID: 220423
Clarity PPM On Premise
Clarity PPM SaaS
STARTER PACK-CLARITY PPM
- After migration to MS Azure, we are able to connect directly to Clarity server but not via load balancer (LB).
- We are getting error pop-up: [en - Unable to process request - Server or Network error]
- In Dev Tools we can see error HTTP 403 Forbidden
Release : Any
Component : CLARITY INTEGRATIONS & INSTALLATIONS
- The issue is not with Clarity product but with Azure/Network configuration, which out of scope for support.
- Our suggestion would be to work with Microsoft Support and IT team to use wireshark or similar to trace where exactly (at which layer) the HTTP 403 is thrown.