HTTP 403 Forbidden when going through LB

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Article ID: 220423

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

  • After migration to MS Azure, we are able to connect directly to Clarity server but not via load balancer (LB).
  • We are getting error pop-up: [en - Unable to process request - Server or Network error]
  • In Dev Tools we can see error HTTP 403 Forbidden

Environment

Release : Any

Component : CLARITY INTEGRATIONS & INSTALLATIONS

Resolution

  • The issue is not with Clarity product but with Azure/Network configuration, which out of scope for support.
  • Our suggestion would be to work with Microsoft Support and IT team to use wireshark or similar to trace where exactly (at which layer) the HTTP 403 is thrown.