DX NetOps Upgrade- Best Practices & Runbook

Products

• CA Spectrum
• CA Performance Management - Usage and Administration
• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

We are planning to upgrade DX NetOps. How can we proceed to ensure a successful upgrade?

What are the best practices?

 

Environment

Release: All Supported DX NetOps Releases

Components: 

a) DX NetOps Performance Management 

b) DX NetOps Spectrum

c) DX NetOps Network flow analysis 

Cause

Staying current with the latest version of software offers several benefits, including:

1. Security: We regularly release updates to address security vulnerabilities. Using an outdated version may expose your system to known security risks that have been addressed in newer releases. Regular updates help ensure that your system is protected against potential threats.

2. Bug Fixes: We often include bug fixes that address issues and improve the overall stability and reliability of the software. Running an outdated version may result in encountering known bugs that have been resolved in newer releases.

3. Performance Improvements: Newer versions typically come with performance enhancements, optimizations, and improved algorithms. Updating your software ensures that you benefit from these improvements, leading to a more efficient and responsive system.

4. Compatibility: As technology evolves, software needs to adapt to changes in operating systems, databases, and third-party integrations. Staying current with updates ensures compatibility with the latest technologies, preventing issues related to software and hardware compatibility.

5. Feature Enhancements: We often introduce new features and functionalities in newer versions based on customer feedback and industry trends. Upgrading allows you to take advantage of these enhancements, providing a better user experience and more advanced capabilities.

6. Vendor Support: We typically provide support for the latest software versions. If you encounter issues or require assistance, having the latest version ensures that you can receive support from the vendor. Older versions may have limited or no support, making issue resolution more challenging.

7. Regulatory Compliance: In some industries, regulatory compliance may require using the latest software versions to ensure adherence to security and data protection standards. Staying current helps maintain compliance with industry regulations.

8. Access to New Technologies: New software versions often integrate with emerging technologies, enabling you to leverage advancements such as improved integrations, enhanced automation, and compatibility with the latest hardware.

9. Community and User Support: Being on the latest version means you are part of a more active and engaged user community. This community support can be valuable for sharing knowledge, troubleshooting issues, and accessing user-generated resources.

Resolution

The upgrade Planning/Runbook Template for DX NetOps Suite is attached to this KB.

Note: This template is provided in Excel format, enabling you to customize it with comments, additional steps, and specific details tailored to your environment.

Upgrade Overview

Prerequisites:

1. Review and ensure the system meets the specified requirements.
2. Conduct a thorough backup of DX NetOps configuration and data.
3. Validate compatibility of third-party integrations, plugins, and custom scripts.

Upgrade Tasks:

1. Consult release notes for the targeted DX NetOps version.
2. Perform a trial upgrade in a staging environment.
3. Communicate the upgrade plan, including downtime, to stakeholders.
4. Develop a rollback plan in case of unforeseen issues.
5. Coordinate with DX NetOps support for guidance.

Post-Upgrade Tasks:

1. Monitor the system closely for any anomalies post-upgrade.
2. Conduct testing to validate all functionalities.
3. Check the compatibility of integrations and plugins.
4. Refer to helpful documentation for troubleshooting and optimization.

Helpful Documentation Links:

• Upgrade DX NetOps
• DX NetOps Upgrade CheckList
• Compatibility Matrix
• System Requirements
• DX NetOps Upgrade Path

Collaboration and Support

While planning your upgrade, please proactively engage with:

• Account Manager: Discuss and review your upgrade plan for insights and support.
• Support: Seek assistance and validation from the DX NetOps support team.

We run a couple of Programs from a Version Currency perspective and make your upgrade successful - 

Review the following YouTube video - Upgrade Programs Overview

a) Pre-Upgrade Review: How to Request for a Pre-Upgrade Review

b) Weekend Upgrade Program: How does the weekend upgrade program work

Your successful upgrade is our priority. Feel free to add specific details and comments directly in the Excel template to tailor it to your unique environment.