Service Offerings not Visible in Service Point on Chrome Browser Latest version

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We have integrated SDM and Catalog. However service offerings created in catalog are not visible in Service point.

In service point page catalog login pops up and but will not login though we enter our credentials.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

An alternate approach without SSL for viewing the catalog offering in service point. (Chrome Browser specific)

"Customers need to enable SSL as well, to submit a request in the chrome/firefox latest browser in the case where Catalog & Service point is installed in two different machines".

You can find the below alternate approach without enabling the SSL using F5 load balancer:

a) Configure F5 load balancer for both Service catalog & service point with same IP address and different ports.

b) Service catalog->administration->configuration->service information->update hostname(F5 load balancer) & port number


c) Navigate to catalog installed box, C:\Program Files\CA\Service Catalog\view\webapps\usm\WEB-INF, open web.xml
update the load balancer url of Service point under "param-value" of "cors.allowed.origins"

d) Open server.xml under USM_HOME/view/conf and remove the entry(if you already added) "<CookieProcessor sameSiteCookies="none" />" (we need to add this only if we are enabling SSL, in this case this is not required)
e) Restart service catalog
f) Navigate to SDM(BG url)->administration->option manager->CA service catalog->update the casc_endpoint with the load balancer url.

g) Restart SDM-BG service, restart SDM-application service and finally restart xflow service.

h) Access the Service point URL using chrome or firefox and should be able to submit the request without an issue.