In Xflow interface it is not possible to create Solution.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:
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In Xflow interface we do not have option to create and submit knowledge.

Steps:
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-> In regular GUI interface within the ticket we can go to Activities -> Solution and submit Knowledge document

-> Xflow has very limited features, unlike regular GUI it doesnt have ability to launch new window to submit solution. 

 

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

This has been reviewed by the engineering team and has been accepted as an Enhancement request with id # F23098.