Could not login to EEM after upgrading EEM

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

EEM 12.51.2.11

After upgrading EEM, was unable to login to CA Embedded Entitlements Manager webpage using eiamadmin account

\CA\SC\iTechnology\iPoz.log show this error

iSponsor::Invoke: isponsor [iPoz->iDispatch] error 500 calling RunMethod

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Security

Resolution

Steps to resolved issue.

Edit \CA\SC\iTechnology\igateway.conf

In section <JVMSettings>

Change <javahome> property to the folder name that contain the actual JRE.

Restart the CA iTechnology iGateway 4.7 service.