EEM not updating log files
Article ID: 220285
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
EEM 12.51.2.11
EEM creates the log files but it's not updating the files with any info.
Environment
Release : 4.2
Component : Service Operations Insight (SOI) Security
Resolution
Log files in \CA\SC\EmbeddedEntitlementsManager\logs\ folder are not being updated with any info.
\CA\SC\EmbeddedEntitlementsManager\config\logger\server.xml was corrupted.
Replace it with a backup copy and restart these 2 services
CA iTechnology iGateway 4.7
CA Directory - itechpoz
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