logmon command output is coming out blank/null/empty

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I have created a profile with the logmon probe that runs a command in Linux.  When running the command manually I verified that it gives appropriate output.  However, when running it through the logmon probe, the output is empty/blank - logmon cannot match because it thinks the line is empty and does not properly alert.

Environment

Release : Any version

Component : UIM LOGMON

Resolution

In robot.cfg, check the <environment> section of controller probe configuration and see if the PATH variable is set.  If so, ensure it is set correctly - if there is an incorrect path, or bad formatting, it will cause this problem.

In most cases this should not be needed on Linux systems; unset this variable (remove it entirely from the config) and the problem will be resolved.