SymantecDLPDetectionServerController service stops a short time after starting

Products

• Data Loss Prevention Enforce

Issue/Introduction

The SymantecDLPDetectionServerController service starts and runs for a few minutes and then stops or the service stops when any action is performed within Enforce. As a result all Detection server show as "Unknown" in Enforce.

Environment

Release : 15.7

Cause

The Java Wrapper in Monitor Controller is running out of memory.

The MonitorController0.log may show the following errors:

SEVERE: unexpected error in transport!
java.lang.OutOfMemoryError: GC overhead limit exceeded

.......

SEVERE: [127.0.0.1]:5703 [enforceMessaging] [3.6.5] Java heap space
java.lang.OutOfMemoryError: Java heap space

.......

Jul 19, 2021 10:53:01 AM com.vontu.monitor.controller.Service start
SEVERE: Error starting monitor controller

.......

Caused by: java.lang.OutOfMemoryError: Java heap space

Resolution

Increase the Java Heap for the SymantecDLPDetectionServerController service:

Open: <Install dir>\Program Files\Symantec\DataLossPrevention\EnforceServer\ServicesSymantecDLPDetectionServer.conf

Increase the Java Heap settings listed below:

# Initial Java Heap Size (in MB)
wrapper.java.initmemory = 1024

# Maximum Java Heap Size (in MB)
wrapper.java.maxmemory = 4098

 

*The amount of max memory needed may vary depending on the load on Enforce