SymantecDLPDetectionServerController service stops a short time after starting
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SymantecDLPDetectionServerController service stops a short time after starting


Article ID: 220257


Updated On:


Data Loss Prevention Enforce


The SymantecDLPDetectionServerController service starts and runs for a few minutes and then stops or the service stops when any action is performed within Enforce. As a result all Detection server show as "Unknown" in Enforce.


Release : 15.7


The Java Wrapper in Monitor Controller is running out of memory.

The MonitorController0.log may show the following errors:

SEVERE: unexpected error in transport!
java.lang.OutOfMemoryError: GC overhead limit exceeded


SEVERE: []:5703 [enforceMessaging] [3.6.5] Java heap space
java.lang.OutOfMemoryError: Java heap space


Jul 19, 2021 10:53:01 AM com.vontu.monitor.controller.Service start
SEVERE: Error starting monitor controller


Caused by: java.lang.OutOfMemoryError: Java heap space


Increase the Java Heap for the SymantecDLPDetectionServerController service:

Open: <Install dir>\Program Files\Symantec\DataLossPrevention\EnforceServer\ServicesSymantecDLPDetectionServer.conf

Increase the Java Heap settings listed below:

# Initial Java Heap Size (in MB) = 1024

# Maximum Java Heap Size (in MB) = 4098


*The amount of max memory needed may vary depending on the load on Enforce