Jaspersoft 7.2 LDAP authentication not working

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

In our current Jaspersoft 6.3 install, we setup LDAP auth with our AD using an xml file in the WEB-INF folder under the jasperserver-pro folder.  When I try this same thing with our new install of Jaspersoft 7.2 , LDAP won't work.

Error in jasperreportstomcat-stdout.<Date>.log under apache-tomcat\logs:

[INFO|org.springframework.security.ldap.SpringSecurityLdapTemplate|SpringSecurityLdapTemplate] Ignoring PartialResultException
[DEBUG|org.springframework.security.authentication.ProviderManager|ProviderManager] Authentication attempt using com.jaspersoft.jasperserver.multipleTenancy.MTDaoAuthenticationProvider
[DEBUG|org.springframework.security.web.authentication.SimpleUrlAuthenticationFailureHandler|SimpleUrlAuthenticationFailureHandler] Redirecting to /login.html?error=1

Environment

Release : 17.3

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Cause

Different LDAP configuration and file is needed in 7.2

Resolution

1. Go to the folder where jasper 7.2 has been installed\samples\externalAuth-sample-config 

2. Copy sample-applicationContext-externalAuth-LDAP-mt.xml to \jasperreports-server-7.2.0\apache-tomcat\webapps\jasperserver-pro\WEB-INF\ and rename it to applicationContext-externalAuth-LDAP-mt.xml

3. Edit the file, applicationContext-externalAuth-LDAP-mt.xml and set in this file the same LDAP configuration you set in the applicationContext-externalAuth-LDAP-mt.xml for 6.3. 

You can take as an example the information under "Configuring Active Directory Beans" in the following link 
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/business-intelligence/7-1-1/administration/configuring-ldap-authentication.html#concept.dita_f0f4983850d34114efd9c5ef9ced4215698a36d2_AuthenticationwithMicrosoftActiveDirectory

And/or compare the files to see where LDAP is configured in the .xml

4. Modify applicationContext-externalAuth-LDAP-mt.xml under <bean id="userSearch

from:

            <value>(sAMAccountName=(0))</value>

to:

            <value>(sAMAccountName={0})</value>

5. Save Changes and restart JasperServer services

Important: If not using SSO.

To remove the SSO configuration: Move the applicationContext-externalAuth-template-mt.xml from <tomcat-folder>\webapps\<js-webapp>\WEB-INF to <tomcat-folder>\webapps\<js-webapp>\SSO folder