Map Network Drive action is failing

Products

• CA Release Automation - Release Operations Center (Nolio)

Issue/Introduction

Map Network Drive action is failing in CARA in one of the Windows server. The error in the Agent_JobServerID log is showing:

Cannot map drive: The specified network password is not correct.  Please check the server name, user name and password. 

 

A similar error is also shown in a different log (nolio_all.log):

Error during execution of action map network drive action. exit code of command [cmd /c net use O: "\\<server_hostname>\path\we\want\to\map" /u:<username> .... /persistent:yes ] is 2. err stream: The specified network password is not correct. 

 

Environment

Release : 6.7

Component : CA RELEASE AUTOMATION ACTION PACK

 

Cause

The problem was determined to be caused by using the usernames short username. 

 

Resolution

The problem was resolved when changing the username to use the upn version of the username. Ex: [email protected]