Scheduled exports are not delivered

Products

• Information Centric Analytics

Issue/Introduction

Scheduled dashboard exports are not delivered. Scheduling an export to be delivered within the next two minutes may succeed, however.

In some cases, the following error message is captured in the table RiskFabric.ScheduledExport_TasksHistory:

Cannot access a disposed object.  Object name: 'Chromium process; EndPoint=; State=Disposed'.

Environment

Release : 6.5.x

Component : Notifications

Cause

The IIS server requires a running worker thread in order for scheduled exports to run. If enabled, the setting Idle Time-out (minutes) will idle-out all threads when there's no activity after the specified period of time.

Resolution

Modify the value of the setting Idle Time-out (minutes) for the RiskFabric application pool in IIS from 20 to 0 (disabled):

1. On the Information Centric Analytics application server, open the Internet Information Services (IIS) Manager
2. In the Connections pane, select Application Pools
3. In the list of Application Pools, right-click the pool named RiskFabricAppPool and select Advanced Settings
4. In the Advanced Settings window in the Process Model section, locate the setting Idle Time-out (minutes) and change its value to 0
5. Click the OK button
6. Right-click the RiskFabricAppPool and select Recycle