Option to switch from Computer Mode to User Mode is not available

Products

• Endpoint Protection

Issue/Introduction

When Right Clicking on a Client, it does not provide the option to switch from Computer mode to User Mode.

Environment

SEP 14.3.x

Resolution

Unmanaged Detector does not support User Mode Clients. You will need to disabled Unmanaged Detector before switching the system to User mode.

To disable Unmanaged Detector 

• Select the group that contain the client you wish to switch to User Mode
• Right click on the Client
• Select Disable as Unmanaged Detector