Gathering User Telemetry Data from Web Isolation

Products

• Web Isolation
• Web Isolation Cloud

Issue/Introduction

This guide is intended for retrieving Web Isolation user telemetry data for manual reporting as part of a PLA agreement.

Environment

Applicable to the following products. 
SWI-*
SWI-VA-*
FWI-*
FWI-VA-*
TIG-*
TIG-VA-*
WI-SUB

Resolution

1. Login to the Threat Isolation Management Console
2. Go to Reports > Analytics
   
   
   
   
3. Change the time period to custom range and choose the time period in question
   
   
   
   
4. If the environment authenticates at Web Isolation or sends authentication information from a downstream proxy, such as the ProxySG, then the number of users will be correct. If not, the number of endpoints must be used.