RACI synchronization does not update links to users in the A configuration.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

After synchronizing the RACI configuration through the portal, links to users in the A configuration that determines the managers to assign to tickets are not updated. As a result tickets are assigned to the default admin or to previous manager.

Environment

Release:
Component: SGRM

Resolution

Set the following properties to 'true':

raci.sync.override.accountable.roles
raci.sync.override.accountable.resources

Then perform the RACI synchronization. The accountable configuration (A configuration) will contain the link to the user that is written in the role/resource field marked as the owner in the universe definition.