UIM connector is not starting

Products

• CA Service Operations Insight (SOI)
• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM Connector not starting and below message found in UIM connector log and wasp.log from UIM Side:-

[Finalizer, com.nimsoft.nimbus.NimSessionBase] This session was not properly closed, which may leave the socket open. Please ensure that resources are closed properly. Stack when this session was created

Environment

SOI  4.2

catalyst version 3.4.4.4

connector version 3.9.3

UIM 20.3.3

EMS 10.25

NAS 9.32

wasp 20.3.3

 

Cause

Its a performance issue at EMS ,wasp  with UIM connector .

Resolution

Follow the below step:-

== Deactivate the Trellis & EMS probe on Primary hub.

== Increase the Java memory at EMS.cfg

java_mem_max = -Xmx1024m java_mem_init = -Xms512m

To

java_mem_max = -Xmx2048m java_mem_init = -Xms1024m

== Rename the folder nimsoft\probes\service\ems\db

== Deactivate wasp probe on the UMP/OC server

== Increase the Java Memory at wasp.cfg

Java_mem_max = -Xmx8165m java_mem_init = -Xms2048m

To

Java_mem_max = -Xmx16330m java_mem_init = -Xms4096m

==Activate the trellis probe

== Activate the ems probe

== Activate the wasp probe.