CasmPlayApi folder location for xFlow application

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The xFlow application uses CasmPlayApi and playtempxxxxxxx folders for caches and sometimes for troubleshooting reason, Service Desk admin would need to clear those and restart xFlow.

Due to some patch level changes the location(s) of these folders changed and this techdoc details where they are. 

Environment

Release : 17.3 and higher

Component : XFLOW INTERFACE FOR SDM

Resolution

Before RU4, all these playtempxxxxx and CasmPlayApi folders are under C:\Windows\Temp folder(for Windows) or /tmp directory(for Linux/AIX).

In order to improve the product application, starting from RU4, playtempxxxxx folders are still under <local drive>\Program Files\CA\xFlow\APPS\temp folder (for Windows) or /opt/CA/xFlow/APPS/temp (for Unix)