Liveupdate Administrator Distribution hang at 99%

Products

• Endpoint Protection

Issue/Introduction

Liveupdate Administrator Downloads fine, however, when distributing the content, it hangs at 99% and has to be manually cancelled.
It sometimes may hang even before reaching 99% (Eg. 46%).

Look for the ERROR in lua-application.log as follows:

2021-07-01 19:28:21,962 [validate0] INFO publish.ValidationThread [] - In validationThread, executing validation for Master Payloads, where masterPayloadId:68
2021-07-01 19:28:22,021 [validate1] ERROR util.LocalFileUtil [] - Exception deleting file 103471625147901436
com.symantec.lua.util.exception.systemexceptions.LuaFileDeleteException: java.lang.NullPointerException
at com.symantec.lua.util.LocalFileUtil.deleteFile(Unknown Source) [classes/:?]
at com.symantec.lua.util.LocalFileUtil.deleteFile(Unknown Source) [classes/:?]
at com.symantec.lua.adapter.queue.publish.ValidationThread.validatePayload(Unknown Source) [classes/:?]
at com.symantec.lua.adapter.queue.publish.ValidationThread.executeValidation(Unknown Source) [classes/:?]
at com.symantec.lua.adapter.queue.publish.ValidationThread.process(Unknown Source) [classes/:?]
at com.symantec.lua.adapter.queue.publish.ValidationThread.run(Unknown Source) [classes/:?]
Caused by: java.lang.NullPointerException
... 6 more
2021-07-01 19:28:22,021 [validate1] ERROR util.LocalFileUtil [] - Exception deleting file 214
com.symantec.lua.util.exception.systemexceptions.LuaFileDeleteException: LuaException [UserMessage[
ERROR:Exception deleting file 103471625147901436:
]

Environment

Release : Liveupdate Administrator 2.3.8/2.3.9

Component : Distribution Task

Cause

Access restriction of temp download directory causing deletion failure after content verification.

Open windows explorer and try opening the temp/Downloads directory, you may see a Windows Dialog box to Continue or Cancel accessing :

Resolution

Steps to resolve:

1. Login to LUA
2. Wipe all the contents
   To wipe the content:
   • Go to Configure | Distribution Centers
   • Select the Distribution Task and Click Edit
   • Select the Location and Click on Wipe.
   • Do the same for all the Distribution Tasks configured.
3. After this is done, Stop LUA Services
4. Go to <LUA Install Drive>:\Program Files (x86)\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes
5. Backup the lua_static.properties file
6. Edit lua_static.properties and add below line at the end:
   
   security.download.required=False
   
   
   
   
7. Save the file.
   Note : After saving the file open it and reassure that it appears in a separate line and not as seen below (all in one line):
   
   
8. Start both the LUA services
9. Execute the Distribution task. It should complete Successfully.
10. For Access restrictions of Temp/Download folders, contact your AD admins to provide appropriate access for System and Administrators such that the Access prompt does not appear.