Policy Server high response time in smps.log info stats log line

Products

• SITEMINDER

Issue/Introduction

 

When running a Policy Server, response time average is reported being
high as 500 ms per request :

    Response Time=465.920188ms

  as

    [1287/140577786009344][Thu Jul 01 2021 10:43:24][CServer.cpp:4878]
    [INFO][sm-Server-02030] Thread pool: Msgs=426 Throughput=0.006085/sec
    Response Time=465.920188ms
    Wait Time In Queue=0.000000ms Max HP Msg=1 Max NP Msg=3 Current Depth=0
    Max Depth=3 Current High Depth=0 Current Norm Depth=0 Current Threads=8
    Max Threads=8 Busy Threads=0

 

Environment

 

Policy Server all versions

 

Resolution

 

If there's no isProtected, isAuthenticated or isAuthorized request
received by the Policy Server as seen in the Policy Server traces, the
only values the Policy Server can calculate is about the internal
management processing which many runs permanently and has no start and
end until the server shuts down.

That's the reason why as soon as running the "SM test tool", which
sends isProtected, isAuthenticated and isAuthorized requests to the
Policy Server, the average response time getting down to 5 - 10 ms.