GIM69232S ** RECEIVE PROCESSING HAS FAILED BECAUSE THERE WAS AN FTP ERROR AFTER 10 ATTEMPTS

Products

• COMMON SERVICES FOR Z/OS

Issue/Introduction

Trying to run the SMP/E Internet Service Retrieval tool for the first time and getting the following error:

     RECEIVE ORDER(
            ORDERSERVER(ORDSERVR)
            CLIENT(CLIENT)
            CONTENT(RECOMMENDED)
             )
          DELETEPKG.

 GIM68700I    ORDER ORD00002 HAS BEEN SENT TO THE SERVER AT https://eapi.broadcom.com/receiveorder.
 GIM69144I    ORDER ORD00002 IS READY FOR DOWNLOAD.
 GIM69232S ** RECEIVE PROCESSING HAS FAILED BECAUSE THERE WAS AN FTP ERROR AFTER 10 ATTEMPTS.
 GIM20501I    RECEIVE PROCESSING IS COMPLETE. THE HIGHEST RETURN CODE WAS 12.

 

Searching further in the output the following messages are witnessed for each attempt:

 

Connecting to: ftpdownloads.broadcom.com 141.202.253.110 port: 21.
 220-Welcome to CA Managed File Transfer. DMFT2
 220 CA Managed File Transfer - Server Ready!
 GU5348 ftpSetApplData: entered
 >>> AUTH TLS
 234 Changing to secure mode...
 FC1096 authServer: secure_socket_init failed with rc = 412 (SSL protocol or cert
 ificate type is not supported)
 Authentication negotiation failed
 *** Control connection with ftpdownloads.broadcom.com dies.
 SC4262 SETCEC code = 10
 SC3559 endSession: entered (sn=28F2AB18)
 SC2725 dataClose: entered
 CZ1447 ftpClose: entered
 You must first issue the 'OPEN' command
 CX0375 main: error and exit on error
 CX0389 main: RC=-0001 cmd_in_progress=10
 CX0392 main: last_reply= 234 err=10
 PC0945 setClientRC: entered
 PC1015 setClientRC: std_rc=10234, rc_type=STD, rc=10234
 Std Return Code = 10234, Error Code = 00010
 CZ1365 ftpQuit: entered
 CZ1447 ftpClose: entered
 CZ1447 ftpClose: entered
 CX0522 removeAff: entered

 > 1308576

 > QUIT

 GIM69233I FTP FAILED, ATTEMPT 01 OF 10. FTP WILL BE RETRIED IN 60 SECONDS.

Environment

Release : 15.0
Component : CA RECEIVE ORDER

Cause

The configuration of the utility was missing the following value within the Define Client Input section 

 

• downloadmethod

Identifies the network protocol to use for downloading files from the CA Download server to the local z/OS. Specify a value of https to specify HTTPS as the download method. This field is required.

Resolution

Update the <CLIENT> data section to include the following statement:

downloadmethod="https"