Save Successful pop-up is not presented in Employee Interface

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Steps to reproduce the issue:

Log in into SDM as Analyst

Change your role to end user (Employee Interface)

Create an incident and see if you get Save Successful pop-up, like the one in the attached screenshot.

I get the pop-up, but other users don’t. On the same PC where I logged in as myself, I get the pop-up if I log into SDM as myself, but not if I log into SDM as another user. It’s the same in IE, Chrome and Edge Chromium.

Environment

Release : 17.3

Component : SDM CLIENT RXX

Resolution

The popup display is controlled by the contact table setting "Confirm Self-Service Save".  The affected users did not have this setting enabled.