Events are not synced between DX Netops Performance Management and Spectrum after installing 21.2.1

Products

• CA Spectrum
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Events are not synced between DX Netops Performance Management and Spectrum.

Seeing the following exceptions in spectrum tomcat logs after upgrading to 21.2.1

 

MMM DD, YYYY HH:MM:SS.### ### (PoolThread-7: GlobalPool => RubiconEventPoller) (NetqosEventLog) - (ERROR) - NetqosEventPoller.getEventTypes Caused by: org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.handleResponse(HTTPSenderImpl.java:343) at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:213) at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121)

MMM DD, YYYY HH:MM:SS.### ##(PoolThread-7: GlobalPool => RubiconEventPoller) (org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl) - (INFO) - Unable to sendViaPost to url[http://spectrum:8281/EventManager/EventManagerWS.asmx] org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.handleResponse(HTTPSenderImpl.java:343) at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:213) at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121)

Cause

The issue will be seen when the Netops Portal/Spectrum machine has multiple IP addresses.

Resolution

The issue can be resolved by setting the Event Manager data source in the Netops Portal to its FQDN.