Events are not synced between CAPC and Spectrum after installing 21.2.1

Products

• CA Spectrum
• CA Performance Management - Usage and Administration

Issue/Introduction

Events are not synced between CAPC and Spectrum.

Seeing the following exceptions in spectrum tomcat logs after upgrading to 21.2.1

 

Jun 17, 2021 12:47:11.010 (PoolThread-7: GlobalPool => RubiconEventPoller) (NetqosEventLog) - (ERROR) - NetqosEventPoller.getEventTypes Caused by: org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.handleResponse(HTTPSenderImpl.java:343) at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:213) at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121)

Jun 17, 2021 12:48:11 PM (PoolThread-7: GlobalPool => RubiconEventPoller) (org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl) - (INFO) - Unable to sendViaPost to url[http://spectrum:8281/EventManager/EventManagerWS.asmx] org.apache.axis2.AxisFault: Transport error: 401 Error: Unauthorized at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.handleResponse(HTTPSenderImpl.java:343) at org.apache.axis2.transport.http.impl.httpclient3.HTTPSenderImpl.sendViaPost(HTTPSenderImpl.java:213) at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:121)

Cause

The issue will be seen when the PC/Spectrum machine has multiple IP addresses.

Resolution

The issue can be resolved by setting  the EM data source in PC  to FQDN.