Sync Issue : Audit Trail list refreshes only after an hour based on the modification was performed

Products

• CA Business Service Insight

Issue/Introduction

Under Design/Data Acquisition/Event Management there is a button “Audit Trail” and by hitting that we get a list of adapter event modifications.

The problem is that the list refreshes only after an hour that the modification was done.

We have an external colleague whom the audit trail list refreshes right away the modification was done.

The only difference between his account and our account that his user’s time zone is set to GMT while ours to MET (MET is +1h time zone).

We think that the real solution is not setting the time zone to GMT, but something else. Could you help us solving this issue?

Environment

Release : 8.35

Component : CA Business Service Insight

Cause

Find below a comment from Customer environment:  

"Root cause is the deviation in the time zone, for whatever reason!

Your users are set to MEZ (CET), while Joachim’s any my user are running on GMT.

I just set my user to IST (Indian Standard Time) and after logging out, I can’t see them anymore . " 

Resolution

This is a known defect and is currently under investigation by Engineering team with defect id - DE60135
Kindly raise a case with support to know the status of Defect.