CA CSM cannot authenticate user

Products

• CHORUS SOFTWARE MANAGER

Issue/Introduction

When trying to download maintenance from CSM or use this tool, the following error occurs:

INFO  (http-bio-22120-exec-8) 2021-07-15 12:00:59,595 (WsCommonInterface.java:73): Url: https://supportservices.ca.com/support/
DEBUG (http-bio-22120-exec-8) 2021-07-15 12:00:59,595 (CDNCredentials.java:73): Validating user credentials. URL: https://supportservices.ca.com/support/
DEBUG (http-bio-22120-exec-8) 2021-07-15 12:01:00,495 (CDNCredentials.java:76): Validation finished with status code: 401
ERROR (http-bio-22120-exec-8) 2021-07-15 12:01:00,495 (PASBaseError.java:175): CA CSM cannot authenticate user <your email address>. Verify your user ID and password on the Software Acquisition page, on the Settings tab.(RC=401)
ERROR (http-bio-22120-exec-4) 2021-07-15 09:25:34,114 (SCProxySettings.java:392
com.ca.mf20.SAM.PASBaseError: CA CSM cannot authenticate user <your email address>. Verify your user ID and password on the Software Acquisition page, on the Settings tab.             
  Attached Diagnostic Text:                                                    
    CA CSM cannot authenticate user <your email address>. Verify your user ID and password on the Software Acquisition page, on the Settings tab.

The credentials used are properly signing on to the Broadcom Support website.
They were also changed in CSM in the Settings, System Settings, Software Acquisition page and the apply at the bottom was pressed.

Environment

Release : 6.0

Component : Chorus Software Manager

Resolution

Change your password with another special character on the Broadcom Support website. Some of the special characters are not accepted by CSM, even the website says they are valid for the Broadcom Support website.
Some of the characters are the exclamation (!) and the dollar ($) sign.