Microservices Based Solutions Comparison
Article ID: 219712
Updated On:
Products
Issue/Introduction
The following article discusses the components that are available within Service Management which operate via Microservices technologies.
Environment
CA Service Management 17.1 or higher
Resolution
With CA Service Management, one can access and leverage the following technologies which operate using a Microservices based architecure that is distinct from the classic Web UI functionality of Service Desk.
xFlow:
Description:
This application is used for access to the SDM web interface. The interface provides analysts the ability to understand the IT environment, prioritize work and make decisions. Data driven intelligence improves the productivity of the analyst and enables them to understand the workload for the day and the list of activities to be completed.
Intended User Base:
Front Line support analysts, IT Professionals
Corresponding Applications:
The classic CA Service Desk Web UI contains similar functionality to the xFlow application.
For more information on this application:
ServicePoint:
Description:
This application provides a self-service experience that provides end users with context-based solutions and suggestions. Facilities to access knowledge content, create and modify tickets, engage an interactive Virtual Analyst are available. There is also functionality available to submit and interact with Catalog based Requests.
Intended User Base:
Business users and most Employees who are not operating in a technical capacity.
Corresponding Applications:
The former Unified Self-Service application was the original product and has been largely supplanted by ServicePoint.
For more information on this application:
Insights:
Description:
This application is used for access to the SDM reporting facility.
Intended User Base:
Authorized users and analysts who function in a decision making capacity that are actively managing a given IT environment.
Corresponding Applications:
While no specific application exists that corresponds with Insights, the backend component relies on the Jasper technologies to drive and deliver reporting content.
For more information on this application:
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