Server install location is either missing or empty error message during upgrade of Data Center Security Server Manager(DCS)

Products

• Data Center Security Server Advanced

Issue/Introduction

When upgrading your DCS manager, you receive the following on-screen error:

Java ok...
Exception in thread "main" java.lang.Exception: Server install location is either missing or empty
        at com.symantec.server.configuration.ConfigurationWizard.validateIndatll
edDirectory(ConfigurationWizard.java:587)
        at com.symantec.server.configuration.ConfigurationWizard.loadSystemPrope
rties(ConfigurationWizard.java:399)
        at com.symantec.server.configuration.ConfigurationWizard.<init>(Configur
ationWizard.java:293)
        at com.symantec.server.configuration.LaunchConfigurationWizard.processAr
guments(LaunchConfigurationWizard.java:225)
        at com.symantec.server.configuration.LaunchConfigurationWizard.main(Laun
chConfigurationWizard.java:243)

Environment

Windows Server 2012 and newer

DCS 6.7.3

Cause

During the upgrade process, windows will prompt for a reboot. Since this is during the upgrade process, the registry key is cleared.

Note that the installer program will not force a reboot and that you may skip this step and continue the upgrade process.

Resolution

1. Reboot

2. Stop all 3 DCS manager services

3. Modify the InstallRoot registry string under HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\Intrusion Security\Manager using regedit

4. Save registry changes

5. Navigate to [InstallDir]\Program Files (x86)\Symantec\Data Center Security Server\Server\tools\wizard within an admin command prompt window

6. run serverConfigWizard.bat -upgrade to continue your upgrade