Error: "Result code: 500 Internal Server Error." when trying to access ".../altiris/TaskManagement/ClientTask/ExecTSMethod.aspx"

Products

• IT Management Suite

Issue/Introduction

Site Server (SS) agent.log files are showing "500 Internal Server Error" when trying to access the Notification Server (NS) as shown here:

Tick Count: 84022656

Host Name: SS1

Process: AtrsHost.exe (6688)

Thread: 7856

Module: AtrsHost.exe

Source: NotificationServerWebConnection

Description:

  Web request 'POST' failed: https://NS1:443/altiris/TaskManagement/ClientTask/ExecTSMethod.aspx?clientTaskServerGuid=c6035d11-6595-40a4-9cda-fb6fa3ba136c. Result code: 500 Internal Server Error.

   [Altiris.DotNetLib.Interop.AeXNetComms.Web.Exceptions.AeXWebRequestException @ Altiris.DotNetLib]

   at Altiris.DotNetLib.Interop.AeXNetComms.Web.AeXWebRequest.Execute(String requestUriString, Guid cnnProfileId, TimeSpan timeout, Boolean isPost, String data)

   at Altiris.DotNetLib.Helpers.AtrsHttpOps.Execute(String url, Guid cnnProfileId, TimeSpan timeout, Boolean isPost, String data)

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.PostToNotificationServerWithRetry(String url, Guid cnnProfileId, String data, Int32 nMaxAttempts, TimeSpan timeout)

 

One or more errors occurred.

   [System.AggregateException @ mscorlib]

   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXAsyncRequest.Execute()

   at Altiris.DotNetLib.Interop.AeXNetComms.Web.AeXWebRequest.Execute(String requestUriString, Guid cnnProfileId, TimeSpan timeout, Boolean isPost, String data)

 

Web request 'POST' failed: https://NS1:443/altiris/TaskManagement/ClientTask/ExecTSMethod.aspx?clientTaskServerGuid=c6035d11-6595-40a4-9cda-fb6fa3ba136c. Result code: 500 Internal Server Error.

   [Altiris.DotNetLib.Interop.AeXNetComms.Web.Exceptions.AeXWebRequestException @ Altiris.DotNetLib]

   at Altiris.DotNetLib.Interop.AeXNetComms.Web.AeXWebRequest.OperationCallback(IAeXNetworkTransport5 transport)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXRequest.ExecuteRequestSyncCallbackImpl(IAeXNetworkTransport5 transport)

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXAsyncRequest.<ExecuteCallback>d__56.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXTransportInstance.<ExecuteRequestCallback>d__13.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXPooledTransportInstance.<ExecuteRequestCallback>d__8.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXTransportManager.<ExecuteRequest>d__44.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Altiris.DotNetLib.Interop.AeXNetComms.AeXAsyncRequest.<ExecuteAsync>d__55.MoveNext()

 

An existing connection was forcibly closed by the remote host

   [System.Runtime.InteropServices.COMException @ Altiris.AeXNetwork.Transport.1]

   at Interop.AeXNetComms.AeXNetworkTransportClass.IAeXNetworkTransport5_Post(String url, String data, Int32 decompress)

   at Altiris.DotNetLib.Interop.AeXNetComms.Web.AeXWebRequest.OperationCallback(IAeXNetworkTransport5 transport)

 

COM Exception errcode: 0x80072746

 

Exception logged from:

   at Altiris.DotNetLib.Logging.AtrsLog.ExceptionMessage(String message, Exception exception)

   at Altiris.ClientTask.Server.Logging.NSAgentLog.ReportMessage(Severity severity, String moduleName, String source, Exception exception, String message, Object[] arguments)

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.PostToNotificationServerWithRetry(String url, Guid cnnProfileId, String data, Int32 nMaxAttempts, TimeSpan timeout)

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.PostToNotificationServer(String url, Guid cnnProfileId, String postData, String& respData, Boolean& dataEncryped, Int32 nMaxAttempts, TimeSpan timeout)

   at Altiris.ClientTask.Server.Communication.NotificationServerWebConnection.ExecuteMethodOnNs(String methodName, String xmlParameters)

   at Altiris.ClientTask.Server.RemoteClientTaskManager.UpdateEndpointDatabaseRecords(List`1 epGuids, EndpointRecordStatus newStatus)

   at Altiris.ClientTask.Server.RemoteClientTaskManager.UpdateDatabaseAndStatus(Thread me, AtrsCodeProfiler cp, ProcessConnectivityData data)

   at Altiris.ClientTask.Server.RemoteClientTaskManager.UpdateClientConnectivity(Thread me, ProcessConnectivityData data)

   at Altiris.ClientTask.Server.RemoteClientTaskManager.ClientConnectivityThreadStart()

   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   at System.Threading.ThreadHelper.ThreadStart()

Environment

ITMS 8.6

Cause

The SSL Settings in IIS for the "Default Web Site" and "Symantec Agent" sites had been changed on the Notification Server.

Resolution

Verify that the "Default Web Site" is set to "Ignore" and the "Symantec Agent" is set to "Required" as shown here: