SSO User is unable to login to Rally
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SSO User is unable to login to Rally


Article ID: 219659


Updated On:


CA Agile Central SaaS (Rally)


A user unable to login to Rally via Okta SSO


These attributes should be sent in the SAML response to Okta and must not be blank:

    1. firstName
    2. lastName
    3. Subject (This is the actual Rally username in email address format.)
    4. email (This is a separate attribute from Subject and may or may not be the same value.)

Additional Information

Check from the User SAML logs whether the token send has "samlsub= emailid" if the value is missing the user cannot login to Rally.