The CSA > Reporting page shows the Jaspersoft server as 'Unavailable'. In tomcat_home\webapps\reportservice\WEB-INF\logs\jasperserver.log an error is thrown:
java.lang.UnsupportedClassVersionError: com/jaspersoft/jasperserver/multipleTenancy/configuration/JaaSNewUser has been compiled by a more recent version of the Java Runtime (class file version 55.0), this version of the Java Runtime only recognizes class file versions up to 52.0 (unable to load class [com.jaspersoft.jasperserver.multipleTenancy.configuration.JaaSNewUser]) [com.jaspersoft.jasperserver.multipleTenancy.configuration.JaaSNewUser]
Release : Any
The JRE_HOME is not referencing the JDK 11 directory.
1. Set the JRE_HOME to the JDK home directory
It should be set as follows:
2. Save and restart Jaspersoft