IGA Virtual Appliance showing no external databases after upgrade to 14.4

Products

• CA Identity Manager

Issue/Introduction

We upgraded from Identity Suite vapp 14.2 to 14.4 

After the upgrade, there are no External Databases listed in the IGA Virtual Appliance dashboard

The status page when using SSH is showing a connection to the external databases but nothing on the dashboard.

The servers seem to be pointing to DBs from the original vAPP installation, not to the currecnt external DBs.

 

Environment

Release : 14.4

Component : IdentityMinder(Identity Manager)

Resolution

Use the "clear" settings button in the External Database screen. This will then allow re-entering the correct external DB info. 

After the vAPP servers restart the external DBs will be configured and will display as expected in the vAPP console.