Suppose you have two teams, CWP and CWA.
The tickets that are created as a result of alert triggers are incorrectly created on CWA team, therefore CWP team was forced to disable its Kubernetes metrics.
For example, when reviewing a ticket created in ServiceNow, the alarm is sent without any ServiceName or Service Impacted. This is considered as a fall out ticket where it will create an Incident ticket and default it to assignmentGroup":"SaaS SED Eng CWA","businessService":"SaaS SED Eng CWA"
See attached examples of alarms sent to ServiceNow.
Release : 20.2
Component : APM Agents
It is not supported yet, a certification request was raised and accepted.
If you want to know the status of this certification, please raise a ticket on https://support.broadcom.com/ and ask the status of "US760331"